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Delta Outlines Roadmap to More Sustainable Travel

What would you highlight as the standout features of the new booking experience?

It’s the desktop and the whole new UX, really a consumer grade experience. Also, the mobile parity that matches up everything that’s on the desktop, the sustainability markers, you see a new air experience with a lot more options. When we’ve done surveys the last couple of years, everyone talks about wanting more productivity. Well, being able to see everything on one screen instead of having to go click through multiple options, being able to see everything in Concur without having to go to other sites to go see what the seats look like or whatever it is and so we’re bringing all of that together to give a lot more productivity to the traveler.

It’s We’re still maintaining all of the choices that we had in the past. We really pride ourselves on the fact that we’re multi TMC, multi GDS. We have over 700 TMCs and other partners. If you can plug in for sustainability, for reporting, for duty of care, for whatever you need for your specific program, and so all of that continues. And then as you kind of go through the different verticals, you have better imagery, you’re able to search.  

For travelers, their corporate locations will populate automatically if they’re going to go visit a customer. Anything that’s out there in Google will effectively show up. So, it’s really been all about how do we add productivity, how do we make it look nicer? When you get to car rentals, you’ll be able to look and see if you want an electric vehicle, to see if you want hybrid. You’ll get to see what your CO2 emissions are everywhere. We’ve been talking about it for a while, and now it’s all getting to be live and so it’s actually just really exciting to see it.


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