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Travel Technology

Travel Technology

Omega World Travel continues our position as a travel industry leader on the cutting edge of travel management innovation, flexibility and relevancy through TravTech,Omega’s wholly owned and operated technology asset, focused exclusively on web based solutions for the 21st century traveler. TravTech is also the principle technology innovator supplying Cruise.com — the Internet’s largest cruise specialist — with the latest in cruise centric information and web based solutions for this segment of the travel industry.

Quarterly Reviews

The account management team keeps clients updated on the progress of all issues and goals and share information/industry best practices on a continual basis through such informal means as frequent visits, calls and e-mails. More formal reviews of the clients’ financial and performance metrics are conducted by the clients’ Account Manager and Operations Manager, typically on a quarterly basis.

Vendor Negotiations

The account management team assists clients in setting up new preferred supplier programs for airlines, hotels, car rentals and other vendors. The team offers recommendations for maximizing discount opportunities and implementing service enhancements to promote efficiency and achieve cost savings overall.

Surveys

Omega assists clients in customizing surveys for their specific travelers. Omega’s survey department calls frequent travelers on a random basis and asks in-depth questions regarding Omega services and products. Omega also utilizes its web-based automated survey tool, Zoomerang, to help customers measure our performance.

Updated 1/8/18

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